If you need help with Sipura, contact us at contact@glasrocks.com. Include as much detail as you can so we can diagnose the issue quickly.
What to include
- Your device model and operating system version.
- The Sipura app version, if available.
- A short description of the problem and what you were trying to do.
- Screenshots, public URLs, or error messages where relevant.
Topics we can help with
- Account access and sign-in issues
- Recording and transcription problems
- Backup and restore requests
- Publishing, unlisted pages, and story URL issues
- Subscription, billing, and entitlement questions
- Abuse reports or requests to review public pages
Response expectations
Support is handled primarily by email. Response time can vary by volume and issue severity, but urgent security or abuse issues should clearly state that in the subject line.